Questions & Answers!
If your still stuck get in contact with us and we will be happy to help!
What is a Segway Personal Transporter / Segway PT?
A Segway Personal Transporter, or Segway PT, is the two-wheeled self-balancing mode of transportation that you can see in all of the pictures on our website. It's a remarkable combination of technology and design, the result of which is an efficient and environmentally friendly form of personal transportation, capable of moving an individual anywhere they would like to go.
They are easy to use, extremely safe and despite their green credentials, they still manage to be incredibly fun. In fact, being green has never been so much fun!
Are they difficult to ride?
Despite their complex technology, Segway PTs are probably the easiest things to ride you will ever try. Their built-in gizmos do (almost) all of the hard work for you. We will provide sufficient training for you to enjoy your day but in our experience, some people "get it" in 5 minutes, some people take 20.
Is riding a Segway PT really so much fun?
We think so - and so do our customers. Take a look at our Gallery. It's the best evidence we have that we really do provide Segway Smiles!
How fast can they go?
The maximum speed of a Segway PT is 12.5 MPH. Our experiences may have speeds limited to less than 12.5 MPH for some or all of the experience, depending on the environment they operate in.
What if I can't do it?
Lots of people feel nervous when trying something different for the very first time - especially something unusual like a Segway PT. People don't always believe just how stable they are and how simple they are to operate. Don't worry, we have coached literally thousands of people and will put you at ease very quickly.
In the extremely unlikely event of you not feeling comfortable enough to participate (after having had a reasonable try), we will happily refund your booking or re-activate your voucher.
How far can they go?
Range varies between 15-24 miles. This depends on the actual model, the terrain and operating speed. The weight of the rider and any cargo also has an effect. The X2 model Segway NI Tours have a range of 12 miles as they are built for off road and therefore require more battery power.
What are your opening hours?
Our website is open 24 hours a day, 7 days a week, 365 days a year (366 in a leap year)! Our telephone number has a 24 hour voicemail service. Our experiences all start at different times on different days. Check our booking page for availability, dates and times
How quickly will you answer my email?
Always as quick as we possibly can. 100% of emails will be answered within 24 hours but you might just get a response within 5 minutes!
Is riding a Segway PT dangerous?
If you do not follow the guidance given during your training and the instructions from your guide, you could lose control and injure yourself, someone else or damage something. But don't panic - Segway PTs are extremely safe when used properly and we will take all reasonable steps to ensure that you do. So, relax and enjoy the experience - and consider that thousands of people use Segway PTs every day without any issues.
Do I really need to wear a helmet?
Yes! For your safety, it is essential that you wear a helmet. No helmet = no time on any of our Segway PTs. Our insurance company demands it and you agree to this requirement when you book.
Can I wear my own helmet?
You can bring your own helmet providing it clearly states on its label that it is compliant with the "BS EN 1078:1997" / "EN 1078" safety standards. We offer the following helmet sizes (to be measured around your head just above the eyebrows and ears): 54-58CM & 58-61CM. All of our helmets have adjustable straps and adjustable padding for comfort.
Do I have to wear knee/elbow pads?
No - We have them if you want to put them on, but this is up to you.
Is there a safety/training video?
Yes. You can view it on-line here. You will find it helpful (but not essential) if you are able to watch it prior to attending your experience.
What are the age limits?
Our insurance company specify a minimum age of 10 for a your. All rider under 16 need a adult with them on the tours. If you have a private party we can have children from 6 years plus.
What are the weight limits?
Segway INC, the people who designed and built the Segway PT, have specified the following requirements:
Riders must weigh at least 45kg (approximately 7 stones / 100 lbs and must be are no heavier than 117kg (approximately 18 stone / 245 lbs).
If you are too heavy then the motors might not be powerful enough to keep you upright on a steep hill. If you are too light, you might not be able to brake effectively.
I'm under 16 years old, do I need an adult to be present with me?
Yes - and they need to ride with you, too. Your disclaimer will also need to be signed by you and someone who is 18 or older. They will be responsible for you during the experience.
What is your cancellation policy?
You need to give us 7 clear days notice in order to get a refund or alternative date. Restrictions apply - please see our terms and conditions.
What other restrictions are there?
Our full terms and conditions contain the complete list of rider requirements and restrictions. Please check the "Rider Requirements" section of our terms and conditions before making your booking. If you have any questions, please ask BEFORE you make your booking.
ON THE DAY
Why do I need to sign a disclaimer?
When your booking was made, the person who booked it agreed to our terms and conditions. The conditions stipulate that all riders have to sign the disclaimer to ensure they are aware of the risks and agree to take responsibility for their actions. Our insurance company also require that you sign the disclaimer. Therefore, if you do not sign the disclaimer on the day, you will not be allowed to participate and you will not receive a refund.
Where is Segway NI based?
The locations of the experiences we offer are listed on within our website. For each site you will find detailed directions, maps and parking information. Currently our main area for all Segway tours is based in Co Armagh - Craigavon Lakes, Portadown.
We are constantly adding new sites to cover more of Northern Ireland so hopefully we will have a base closer to you.
What if the weather is bad?
First of all we live in Northern Ireland so you have to expect a certain level of bad weather! And if the weather is bad the show must go on! Segway PTs work fine in most kinds of weather so the chances are, unless the weather is deemed a safety risk by us, the experience will continue. So if there is light rain - bring a coat - if it's windy, wrap up well. If you are not sure - and particularly if you are travelling large distances - please contact us on the day (from 08:30AM) or check our Facebook/twitter pages.
If bookings are to be cancelled, we will try and contact you on the morning of the event, please ensure you provide suitable contact details when you book.
Can I bring along some spectators?
Feel free, it’s a great way to show off what they are missing out on!
Is there any secure storage for bags and other items?
There are no secure storage facilities available for customers. Any belongings you bring are your responsibility. We recommend you do not bring along valuable items - and never leave any valuable items on-display in your car. Your car may be unattended for some time depending on the experience.
Can I take photos/videos?
Absolutely! Bring your cameras and video cameras along. All we ask is that you don't take your pictures and footage while you are moving. There are lots of opportunities to stop or slow down to take pictures.
Segway NI staff will also take photos of the event and all photos will be emailed to you afterwards too!
What if I cancel? / What if I am ill?
If you cannot make your planned booking date and time, you should cancel your tour as soon as possible. If you cancel giving at least 7 days notice, you will receive a full refund or change of date. If you cancel with less than 7 full clear days notice, you will unfortunately not be given a refund. Restrictions apply - see our Terms and Conditions for full details.
What if I lose my receipts/booking confirmation?
Your receipts/confirmation will help us identify who is eligible to participate in the experience. A PayPal receipt, Segway NI confirmation or e-mail confirmation will be sufficient.
If you lose yours, please bring some other proof of ID that will match the details of the person who booked the experience. If no receipt or ID is provided, you may lose your place(s) and will not be entitled to a refund. Contact us in advance and we will be able to re-issue the confirmation e-mail.
What type of clothing should I wear?
Please wear comfortable clothing that is appropriate for the weather. Most experiences take place outside and in almost all weather conditions. Even if it is only mildly cold, we recommend you bring along a coat and gloves to keep you warm. Remember, you will be gliding along at up to 12.5 MPH - this adds to the breeze whatever the weather.
We recommend you wear clothing that will cover your legs and arms. Maxi dresses/skirts are not a good idea if they restrict your movement or obscure your view of the Segway's platform.
It is also possible you may get some dirt on your clothes so style might have to be scarified!
Will I get muddy/dirty?
Segway PTs are pretty good at catching mud! However, if the experience is particularly muddy or wet, then you may get some residue on your clothing. Also, if you follow the person in front too closely - you may inadvertently catch some debris from their tyres. You may need to step off the machine in a muddy area so your footwear may also get a little bit muddy.
What kind of footwear should I wear?
There are no recommendations other than something you feel comfortable in. Remember, you will be standing up throughout the experience. High heels are NOT a good idea!
What time should I turn up?
Our experiences will start promptly - so don't be late! Aim to arrive approximately 10-15 minutes before your allotted time.
What if I'm late?
Please don't be late as it is very likely that you will loss time off your course and therefore you will be reducing how much fun you can have!! All the directions are clear so please DON’T BE LATE.
What is the maximum number of riders?
The maximum number of riders (all riding at the same time) may vary depending on the experience. However, we can manage larger groups by running sessions back-to-back. At present we have 14 machines but we have managed groups of up to 50 people before in our larger group events which is run as a grand prix style event with all rider competing for prizes over 3-4 different courses!
Do I need a PayPal account?
Absolutely not! Although we use PayPal for our payment processing, you DO NOT need to have an account with them. When you are sent to their payment screen, if you look on the left, there is an option to pay with a credit/debit card - without creating an account. You can pay this way several times before PayPal require that you create an account. Alternatively, you can post a cheque – the cheque will have to clear before the booking is confirmed so please allow sufficient time for this to happen.
Of course if you already have a PayPal account, you can just sign-in to make the payment.
Do I really need to book in advance?
On-line booking closes 1 day before the day of a particular experience. For example, if you want to book a tour on a Friday, the latest you can book it on-line is Thursday.
If you are considering a last minute booking, you should give us a call. If you turn up on the day, you may be lucky - but you may be disappointed.
How secure is your booking system?
We use PayPal for all payment processing. PayPal uses SSL technology to encrypt your information and keep it safe. They employ multiple anti-fraud systems to keep your credit card information safeguarded and have several articles explaining these steps in detail on their website.
Do you accept cash or cheques?
Unfortunately we cannot accept cheques for bookings unless made in advance. Cheques must be made payable to "Segway NI". We can accept cash, but only for last minute on-site bookings or on open nights.
My booking wasn't confirmed, even though I paid - what should I do?
This can happen under unusual circumstances (e.g., PayPal is running slow and takes a while to confirm your payment, or you try and pay with an eCheque or via non UK currency). Please contact usas soon as possible so we can resolve the problem. Until your booking is confirmed, your place on the experience remains open for other people to book.
How can I buy a gift voucher?
Vouchers can be purchased on-line and are "delivered" electronically via email. The voucher will come in a PDF style customised with any text you want place on it.
What if someone copies my voucher number?
Vouchers can only be used once. If someone manages to copy and then use your voucher code before you, you will not be able to use it. It is your responsibility to ensure no one else obtains your code or you voucher.
How long are vouchers valid for?
Our vouchers are all valid for 12 months from the date of purchase* unless you have purchased a Segway NI gift voucher from a 3rd party - please check your valid too date if this is the case.
How do I use a voucher?
If you have a Segway NI voucher, simply contact us with the code. Its value will be displayed and will reduce the value of your booking accordingly; we will then send you a simple link to pay the rest (if any) via PayPal. Easy!
We will confirm back to you that your booking has been accepted so please include a valid email address and suitable contact number. Mobile numbers are recommended in case we need to contact you on the day of your booking. If you have not received a confirmation email then your booking is not secure.